Dida terms of service

Welcome ("our customer" or "you") to DidaTravel reservation system or "our" system. The Terms of Service (as hereinafter defined) apply to services that we provide directly or indirectly through any channel, including customer service requirements or other aspects from online reservation, QQ, telephone, fax and other channels. Once you have access, browse and use the site and/or make reservations through DidaTravel system, it is deemed that you have read, understood and agreed to the Terms of Service. You can view our different policies and guidelines from the Site. You can view our different policies and guidelines from the Site, which are an important part of this provision. You should be aware of these policies and guidelines while reading this article, and we hereby regulate this for your reference. The terms hereunder are collectively referred to as. If you do not agree with the terms this, please stop using the Site immediately. We will revise the Terms of Service from time to time, unless otherwise specified, which constitutes the content of the entire agreement between you and us on the subject matter and supersedes any other (oral or written) agreement.

1. Service scope - website information

DidaTravel system provides you with a platform on the Site through which you can browse different types of rental and temporary accommodation, including but not limited to hotels, guest houses, Serviced apartment, Bed & Breakfast and rental homes, etc. (generally referred to as the "hotel"), and making hotel reservations. When you reserve through the Site, it indicates that you are willing to reserve the hotel according to the reservation price and willing to comply with the other conditions specified by the Site. If the DidaTravel system accepts the reservation and shows you an indicated success for the reservation, then a binding contract is established for both parties, which also means the hotel has confirmed your reservation. If we accept your hotel reservation or reservation is not successful. We reserve the right to refuse reservation as described below.

We provide services based on the information provided by our suppliers (including but not limited to hotels and their representatives, distributors, destination management companies (DMCs), channel managers, partners, etc.) to provide you with information about the hotel. Although we will make reasonable management when we provide the service, we will not check, nor will we guarantee the accuracy, completeness, authenticity and timeliness of the information, and we will not be responsible for the errors (including obvious and printing errors), interruption (whether or not due to the fails, repairs, upgrades or maintenance of the site (temporarily and/or partially) or other reasons), inaccuracy, misleading or false information or unpublished information. Sudden changes in the market or environment may result in inaccurate or inappropriate information posted on the site. If there is a problem, our customer service will make reasonable assistance and act as the intermediary between you and the hotel.

The Site makes a list of the hotel names, which does not mean, nor should be regarded as a recommendation for the hotel or an endorsement of the hotel (quality, service level or rating). We hereby declare that we do not represent, guarantee or commit to the quality, condition or suitability of the hotel listed on the Site. We reserve the right to refuse to accept a customer or reservation (or cancel a confirmed reservation under special circumstances) for any (legal) reason without the need to prove it. Usually the reasons for rejecting a customer or reservation include but not limited to: hotel requirements, violations of Terms of Service, trade or economic sanctions, ban, legal restrictions, (suspected) fraud or theft, criminal suspects, suspicious reservation, customer submit misleading or incorrect information, misconduct, threats, insults, declined to provide information, practical obstacles, communication problems, significant errors (see below), historical records, and listed in the blacklist of government or international organizations (United States, EU, United Nations, Singapore... ) and so on. If the DidaTravel system refuses or cancels the reservation and you have paid the fee, we will refund all the reservation charges to you. We also reserve the right to reject users' temporary or permanent access to the site (" blacklisting it ").

We occasionally cancel or reject reservations on the grounds of "obvious errors", regardless of the cause of the error. To be clear, an obvious error means something that is generally considered not to appear on the site (for example, errors about the price). In this case, we will refund the fee to the customer. The DidaTravel system has the sole discretion to cancel or reject the reservation for that reason.

Please note that we can refuse suspicious group reservations for which most hotels have special procedures. For more information, please contact our customer service group.

The Ongoing renovation, hotel reservation errors and individual customer needs can affect the quality of your stay. Please ensure that your specific needs and requirements will be informed directly to the hotel when you check in.

About Hotel Star Rating The hotel star rating is only for your reference. Star rating is based on information provided by suppliers, including hotels, and we do not independently verify the star rating. The star rating only indicates the comfort level that you can obtain in a hotel, and the hotels with high star rating generally offers higher comfort and more complete facilities. For more specific information, please check the details on the Site. Please note that the location, available options, local market conditions, practices or other situations can significantly affect the star rating. Therefore, the same star rating will have different practical feelings in different countries or cities. The star rating does not necessarily reflect all the facilities or services that a hotel can offer, and it is not a room with the same star rating that has the same facilities or features. If you attach particular importance to specific facilities or features, please contact our customer service to inquire whether the hotel has these facilities or features.

2. Use of the Site

The content and information of the Site, as well as the software and infrastructure for providing such content and information, are exclusively owned by DidaTravel system or suppliers, including the hotel. You can only use the Site for legal consultation or reservation in good faith, and you should promise not to make any speculative, wrong or fraudulent reservations, nor make reservations on the basis of forecasting demand. You should promise to agree that the DidaTravel system can contact you if necessary.

3. Price, surcharges and reservation guarantee

Your personal information could be used in the following ways:

PRICE

We are committed to providing the most competitive price and we hope you will be able to stay at the hotel at a minimum price.

SURCHARGES

Please note that the price indicated on the Site is in accordance with the specified check-in date and number of guests, if not specified. The Site shows the total price of the reservation, and you can check the price for each night through the total price. Without special indication, the reservation price shown on the Site includes taxes and service fees (see below for details). If there is no effect of the content below, you will see the total price before confirming the order on the final reservation page (before the final confirmation page). Please carefully check each step on the reservation process, and you can discontinue the reservation at any time before the final confirmation page (see below about how to cancel a successfully order that has been reserved). The list of prices is on the Site (under the hotel information or before the final confirmation of the reservation). Unless otherwise specified, resort hotels and other mandatory charges (see below) and certain local city taxes, tourist taxes or occupancy taxes (if applicable) that are required to be received directly from the customers are not normally included in the accommodation fee. Please confirm hotel instructions or policies on the Site. The reservation price does not include any type of insurance. The normal room of the hotel is for one or two people, if you need extra beds, an additional fee will be charged. If there is no advance notice, the hotel may refuse additional occupancy. Please note that if you use some of the hotel services, the hotel may charge you a so-called mandatory "resort fee" (or similar fee), which is also not included in the reservation price. The hotel may also charge you an energy surcharge, baggage handling fee, delivery fee, room security fee, sightseeing fee, or room service fee. DidaTravel system could not control the hotel's surcharge, which would be generated in some markets, including the United States. There is no doubt that reservation prices generally do not contain optional surcharges and personal consumptions, such as parking fees, mini bar fees, telephone charges, room service charges, food and beverage charges, dinner fees, movie rental fees, internet access and so on. During some peak seasons, mandatory dinner fees will be charged by some hotels (for example, New Year, Christmas, Spring Festival...). This fee is not included in the reservation price, but it is listed in the reservation form. Please check "Hotel Information", "Reservation Conditions", "Cancellation Policy" or similar rules. If you do not confirm whether certain items are included in the reservation price, you can contact our customer service group.

Some hotels will require you to pay for the hotel transportation fees or pick-up service fees outside the room price, especially if you need to arrange a round trip to and from the island destination (such as the Maldives). Please note that the DidaTravel system does not provide any transport services, which are usually arranged or provided by the hotel rather than DidaTravel system. DidaTravel system does not take any responsibility for the quality, safety, density or service level of these transport services. Some places will require the hotel to collect local bed tax or city tax directly from the customer. Occasionally, the government would impose some additional taxes and would require hotels to charge customers directly. If these expenses exist, you should pay the hotel directly at the checkout. Please check with your hotel or customer service to determine which additional costs are included (or not included).

In order to facilitate your transaction with the hotel, the reservation price shown on the Site already contains the basic tax and service charges. The fee is for us to collect taxes for the hotel, including but not limited to use tax, occupancy tax, room tax, consumption tax, VAT and / or other similar taxes. In some places, the tax amount may include fees imposed by the government or other charges that are not directly paid to the tax authorities by law, but to the hotel.

We are not sellers, in addition to the following special circumstances, we do not collect taxes on behalf of the tax authorities. Our hotel supplier, as a seller, charges us in accordance with all applicable taxes, and we will pay these amounts directly to the seller. We are not a partner of the seller and we only make a reservation or book our client's travel arrangements. Our locations, tax rates, special purpose tax rates and types of applicable taxes are all different.

As mentioned above, some cities or municipalities charge city tax, bed tax, travel tax, occupancy tax or other similar taxes, and require local hotels to collect for them.

Reservation guarantee

Customers can enjoy our reservation guarantee by reserving a hotel  through DidaTravel system. If you have made your reservation, but  situations such as the room you have booked is not available or your  reservation is not accepted by the hotel occur when you check in at the  hotel (the hotel check-in voucher has already been printed out), please  call our phone number and contact our customers Service center in time.  The customer service specialist of DidaTravel system will immediately  arrange another guest room at a nearby hotel with the same level and  convenient location for you, and DidaTravel system will be solely  responsible for all the costs you used to contact us and transportation  fees.
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If you do not agree with us to arrange another hotel for you, then  DidaTravel system will provide you with a full refund, and provide you  with security in accordance with Annex I DidaTravel Room Service  Guarantee.

4. Privacy

We respect your privacy and we will keep the information of all the guests under strict confidentiality.

5. Reservation conditions - Cancellations, uncheck-in, early check-out, delayed check-out, special needs

Reservations made through our website indicates that you accept and agree to the relevant reservation conditions of the hotel (including the cancellation and uncheck-in policy applicable to the reservation), and the additional (delivery) conditions of the hotel that are applicable to you during the reservation or check-in period. Services or products provided by the hotel (the conditions of delivery can be obtained from the corresponding hotel). You can view the cancellation and uncheck-in policies for each hotel on the hotel's information page or the "Reservation conditions", "Cancellation policies" or similar provisions of the Site. Please note that in accordance with the hotel cancellation and uncheck-in policy, you may need to pay the corresponding fee for cancelling the reservation, which in some cases will be the total accommodation fee or the first night fee. We recommend that you read the hotel's cancellation and uncheck-in policy carefully before reserving, and please take a closer look at the details on these conditions before making a reservation. Some hotels will charge extra for early or late check-out.

Any cancellation request that is after the last cancellation date (including the last cancellation date) specified during the reservation, at least one night or more room rates should be paid as a cancellation fee. Unless otherwise stated in advance, cancellations will be processed in accordance with the cancellation policy.

Failure to arrive at the hotel within the check-in date will be deemed to cancel the reservation, and at least one night, or more room rate will be charged for each room as the cancellation fee, unless otherwise stated in advance, cancellations will be processed in accordance with the cancellation policy.

If you need to make any changes to the order, you must go directly through DidaTravel system rather than directly contact the hotel. This regulation is applicable to the modification of check-in and check-out dates, extension of stay, early check-out, late arrival and cancellation of partial or all reservations. DidaTravel system will re-charge customers for the modification fee, and some hotels will not be able to make any changes once they have been reserved successfully, and the customer shall bear the loss caused thereby. If you have any questions or concerns before checking-in or during your stay in the hotel, please contact our customer service directly.

Special needs: if you have special needs (e.g. rooms with barrier-free access), you should contact your customer service or hotel to ensure that the special needs can be met. Please note that all special requirements are subject to the actual conditions and DidaTravel system cannot be guaranteed.

6. Travel advice - visa requirements

Although most trips are safe, traveling in some places is more risky than anywhere else. We urge travelers to check travel bans, warnings, announcements and suggestions issued by the government prior to booking a trip (especially on a foreign trip).

DidaTravel system displays hotel information for specific locations, but does not suggest travel to those places or think there is no risk. DidaTravel system assumes no responsibility for damage or loss caused by travel to these places. DidaTravel system will not be held responsible for any unexpected incidents during your stay at check-in hotel. It is highly recommended that you review the relevant travel announcements issued by the national government that you are planning to travel to and take the necessary precautions. You are also advised to purchase personal travel insurance.
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DidaTravel system assumes no liability for loss if you do not carry the necessary passport, visa or document. It is recommended that you check with the embassy and/or visa department of the country concerned and to obtain the necessary documents for travel.
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Please note that some countries have strict rules and regulations governing the restriction or prohibition of imports of goods, goods or drugs, which include but are not limited to alcohol, tobacco, perfume, drugs, books, movies, CDs, adult entertainment materials, food, plants, animal organs and so on. It is your responsibility to verify and comply with the applicable regulations.

7. Laws and Regulations

Disclaimer

Based on the "available" foundation, we provide you with all the content according to their original forms, including software, products, services, information, documents and related charts&graphs. DidaTravel system will not make any expressed or implied representations or warranties regarding the operation of the Site or the information, content or materials on the Site, and, within the maximum extent permitted by applicable law, waive all expressed or implied statements, conditions and warranties, including but not limited to implied conditions, performance guarantees, satisfactory pragmatic efforts, information content, title or the third party non infringement rights. DidaTravel system does not guarantee nor make any representations that the Site will be error free and will always continue to operate, or that the defects will be remedied, or that the website and/or its server will not have viruses, and/or other harmful components.DidaTravel system will not guarantee the suitability, usefulness, accuracy, reliability, completeness or timeliness of any material (including software, products, services, information, text and related charts&graphs) within the Site.

DidaTravel system shall not be liable for failures caused by server errors, misleading or reintroducing transmissions, network connection failures, reservation interrupts in transmission or acceptance, computer viruses or other technical defects (artificial or technical). DidaTravel only undertakes the actual indemnity of the order due to the failure.

Others

DidaTravel system does not own, manage, operate or control these hotels or the rooms of hotels in any way (directly or indirectly, independently or in connection with any part). The hotel has the obligation to provide guest for accommodations booked through the DidaTravel system. You agree that you will indemnify, defend and hold harmless DidaTravel system from any legal costs and expenses of DidaTravel system arising from any of your actions, omissions or negligences. If you use the Site for or on behalf of the third party ("the third party") (e.g. family members or travel partners), the responsibility for inaccurate information resulting from misuse is to be borne by you. In addition, you should inform the third party of all applicable terms and conditions. Each customer who uses the Site for or on behalf of the third party shall agree that DidaTravel system shall not be liable for any liability, loss, injury, litigation or claim (including litigation costs) arising from the failures of the third party or the user to fulfill the above obligations.
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You should be bound by local laws and regulations. Legitimate things in some countries may not be lawful in another country. You should consult about the applicable restrictions. DidaTravel system will not be held responsible if the hotel rejects you check-in or asks you to leave due to legal or regulatory reasons.
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There is an independent effect between the provisions of the Terms of Service. I If a provision is not enforceable or invalid, it may still maximize its effectiveness in accordance with the applicable law, and the validity of the provision does not affect the validity and enforcement of other provisions. This provision shall be replaced by a provision similar to the original wording and purpose.

We do not enforce a right does not mean that DidaTravel system may at any time, for any reason, freely decide to change, delay, terminate the Site and / or part of its rights (including a service or product provided by the Site) , and/or your (partial) right to use the Site. Even if the site is terminated, you are still bound by the obligations under the Terms of Service (including your warranties), disclaimers and scope of liability. In addition, DidaTravel system does not accept any responsibility for terminating your or the third party's access to the Site. DidaTravel system reserves the right to amend or revoke the Terms of Service (or part thereof) in the manner in which it is deemed appropriate.

We do not enforce a right does not mean that we have waived that right. You can not assign or transfer the entitled right. We will amend the Terms of Service at any time and post the revised version on the Site. The latest version of the Terms of Service will replace all previous versions.

Annex I: DidaTravel Room Service Guarantee